JetWashDirect Ltd - Terms and Conditions
By placing an order on the JetWash Direct website you agree to accept our terms and conditions set out below:Shipping And Handling:
Shipping is included in the price of the unit delivered to U.K. Mainland destinations only, unless stated otherwise. For goods to other U.K. offshore destinations, an additional charge will be made. This will depend on the exact product purchased and location of delivery address. Shipping charges maybe requested prior to shipment.Should parcels be returned after 2 delivery attempts, a fee of £8.50 minimum will apply to re-send the order. Should the customer decide to cancel the order, a charge of £8.50 will de deducted from the refund to cover initial outgoing shipping charges.
For goods being shipped to European Destinations, confirmation of shipping costs will be confirmed prior to despatch. Goods purchased in error will incur a fee to cover the initial shipping costs. See Returns Policy
Delivery Schedule:
Delivery of goods is normally within 10 business working days on receipt of your order. Certain goods may have to be specially ordered in to stock, for these goods delivery will be longer. We will advise you of an Estimated Delivery Date. IMPORTANT
GOODS DAMAGED IN TRANSIT MUST BE SIGNED FOR AS " DAMAGED GOODS" ON THE CARRIERS NOTE.
FAULTY OR MISSING GOODS MUST BE REPORTED WITHIN 3 DAYS OF DELIVERY.
WE CANNOT ACCEPT RESPONSIBILITY FOR DAMAGED OR MISSING PARTS IF THIS PROCEDURE IS NOT FOLLOWED.
For European orders we will contact you to discuss your requirements.
Back Orders:
If for some reason your product/s selection is currently out of stock, we will automatically place your order on our 'Back Ordering' system and notify you of such action being taken. You have the right to cancel or continue with your purchase.Tax Charges:
Product prices listed on our site include VAT at a rate of 17.5%Guarantee:
All machinery products carry a 12 Month Back To Base Guarantee against manufacturing defects unless stated otherwise. Accessories have a 30 Day Guarantee except Valves, Bearings, seals, HP Hoses and HP Guns which are considered wear and tear items.The warranty is provided by the retrospective manufacturer. Honda, Briggs & Stratton use authorised repair centres throughout the country. It is the customers responsibility to take their own faulty items to the local repair centre if within a 70 mile radius of their initial delivery address. Where a back to base repair is offered, it is the customers responsibility to arrange for the faulty item to be returned to the manufacturers repair centre. All costs involving returned or transported items are the responsibility of the customer and neither Jetwash Direct or the manufacturer will be liable for any costs involved or any claim for loss of income or loss of any other kind. The guarantee shall become void if any repair is attempted by the purchaser or any third party. This applies to swivels that have been opened or dismantled by the user or unauthorised person. Any item classed as Domestic but used for commercial purposes or in commerical premises will invalidate any warranty. Domestic items delivered to commercial premises or to a company address will be classed as being used for commercial purposes even if this is not the intended place of use. Items used for hire or loan are not guaranteed.
Shipping costs are the responsibility of the customer for goods requiring repair under the manufacturers warranty. Exported items require all shipping charges to be paid by the customer ( Forward & Return ).
Privacy Policy:
JetWash direct Ltd will not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart.Please see our full Privacy Policy statement for a more detailed explanation.
Returns Policy:
Prior to goods being returned, whether for repairs, replacement or refund - a 'Returns Authorisation number' must be issued. Items sent without a valid returns authorisation number, cannot be accepted and the item will be returned to the sender. This is to ensure that goods can be tracked accurately without loss or unnecessary delay.Your carriage charges are not refundable and you should choose a suitably packed, insured and traceable carriage method.
Goods must be returned within 7 days of authorisation.
If an item is damaged upon arrival,( NOTIFICATION REQUIRED AND DELIVERY NOT SIGNED AS DAMAGED )collection will be arranged by the manufacturer and a subsequent replacement will be provided once the damaged item has been returned.
Business to Business transactions cannot be returned unless faulty on delivery.
Export Orders:
Goods purchased for export cannot be returned for refund, unless the item arrives faulty or damaged.It is your own responsibility to check that the goods purchased are compatible with the export destination country. Electrical power supply voltage and frequency will need to be considered , before purchasing.
Refunds:
Under distance selling regulations you have a 7 day cooling off period for returning goods.As soon as the goods are used you will be deemed to have accepted the goods and therefore will not be returnable.
Items purchased in error will have to be returned at the customers expense, the product must be unused, complete with all original packaging and in a condition that is re-saleable. A fee of 20% of the purchase price ( minimum £8.50 ) will be charged for items purchased in error to cover the initial cost of postage & packaging.
Business to Business transactions do not apply under distance selling regulations, therefore delivered good or specially ordered items will not be accepted back for refund in any circumstances.
